Privacy Policy

Warmer Home Grants is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services, including data collected via our integration with Monday.com.

If you have questions about this policy, you can contact us through the contact information in our footer.

What Data We Collect

We may collect and process the following types of data:

• Personal Information: Name, address, email address, phone number, date of birth, proof of eligibility documents (e.g., proof of address).
• Technical Information: IP address, browser type, and browsing activity on our site.
• Communication Data: Information shared through contact forms, emails, or phone calls.
• Eligibility Data: Information required for funding verification, including data used for the ESTC form and associated documents.

How We Collect Your Data

We collect data through:

• Forms on our website (e.g., contact forms, eligibility check forms).
• Monday.com Integration: Data entered into our online forms may be processed and stored securely via Monday.com to manage your application efficiently.
• Cookies and Tracking Technologies: To improve your browsing experience and collect usage statistics.

How We Use Your Data

We process your data for the following purposes:

1. To evaluate your eligibility for energy efficiency upgrades under the ECO4 scheme.
2. To manage and fulfill your application, including arranging property surveys and installations.
3. To communicate with you regarding your application and any updates.
4. To comply with legal and regulatory obligations.
5. To improve our website, services, and customer experience.

Legal Basis for Processing

We rely on the following lawful bases under UK GDPR to process your data:

• Consent: When you explicitly agree to share information for specific purposes (e.g., submitting the ESTC form).
• Contractual Necessity: To perform services you request.
• Legal Obligation: To comply with regulations governing energy efficiency schemes.
• Legitimate Interests: To manage and improve our services effectively.

Who We Share Your Data With

We only share your data with trusted third parties where necessary, including:

• Monday.com: For secure storage and management of your application.
• Installers and Surveyors: To conduct property assessments and installations.
• Regulatory Bodies: To fulfill legal reporting requirements under the ECO4 scheme.

We do not sell or rent your data to third parties.

Data Retention

We retain your data only as long as necessary for the purposes outlined above or as required by law. After this period, your data will be securely deleted.

Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Ask us to delete your data under certain circumstances.
• Restriction: Request limited processing of your data.
• Objection: Object to data processing based on legitimate interests.
• Data Portability: Request your data in a portable format.

To exercise your rights, contact us at [Insert Contact Email].

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For more details, see our Cookie Policy – LINK.

Data Security

We use robust security measures, including encrypted data storage and secure access protocols, to protect your information.

Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.